1 - E-mail basics

• E-mail characteristics
• Writing online versus on paper
• Understanding the advantages and disadvantages of e-mail
• Understanding the cultural significance of e-mail
• E-mail programs
• Using an e-mail program to send e-mail
• When to use e-mail
• Communicating by e-mail
• Understanding when to avoid using e-mail
• Writing an e-mail message
• Using the MAIL acronym

2 - E-mail policies

• Company policies
• Avoiding improper e-mail messages
• Ensuring employee compliance to e-mail policies
• Copyright laws, viruses, and liability
• Avoiding copyright infringement
• Avoiding viruses
• Identifying e-mail liability

3 - E-mail features and security

• Features of an e-mail program
• Using attachments
• Using priority labels and signature files
• Features of an e-mail program
• Using attachments
• Using priority labels and signature files
• Discussing e-mail program options
• Securing e-mail
• Using encryption and digital signatures
• Using passwords

4 - E-mail messages

• Message headers
• Using headers
• E-mail message body
• Including proper greeting
• Structuring an e-mail message
• Closing an e-mail message

5 - E-mail effectiveness

• E-mail recipients
• Considering the factors that determine e-mail writing
• Anticipating recipient reaction
• Message management
• Managing your e-mail effectively

6 - Netiquette guidelines

• Netiquette style
• Using proper tone
• Following formatting guidelines
• Emoticons and abbreviations
• Using emoticons and electronic abbreviations

7 - Composing online correspondence

• Online communication
• Achieving the objective of the message
• Language and punctuation
• Improving online writing style
• Using punctuation correctly
• Efficient writing habits
• Constructing sentences
• Constructing paragraphs
• Editing e-mail messages

Additional course details:

Nexus Humans E-mail Etiquette training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the E-mail Etiquette course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Email Etiquette Course

Available Delivery Options for the Email Etiquette training.

• Live Instructor Led Classroom Online (Live Online)
• Traditional Instructor Led Classroom (TILT/ILT)
• Delivery at your offices in London or anywhere in the UK
• Private dedicated course as works for your staff.

How many CPD hours does the Email Etiquette training provide?

The 1 day. Email Etiquette training course give you up to 6 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

Is the Email Etiquette training appropriate for someone learning to use Essential Personal & Workplace Skills in a professional environment?

Yes the Email Etiquette is appropriate for someone looking to use Essential Personal & Workplace Skills in a professional workspace or environment. But do make sure to note any prerequisites, read the course outline to ensure it is the right fit for you or your teams requirements and preferences.

What is the correct audience for the Email Etiquette training?

Beginner-Moderate exposure is recommended for this course. The topics covered are cumulative in nature, and they require minimal understanding of email applications and composition.

Do you provide training for the Email Etiquette.

Yes we provide corporate training, dedicated training and closed classes for the Email Etiquette. This can take place anywhere in UK including, England, Scotland, Cymru (Wales) or Northern Ireland or live online allowing you to have your teams from across UK or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Email Etiquette program.

The Email Etiquette training takes place over 1 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Email Etiquette?

Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for UK on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.

Is there a discount code for the Email Etiquette training.

Yes, the discount code PENPAL5 is currently available for the Email Etiquette training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.