Globally Recognised Programs

Learning and Performance Institute Endorsed Learning Programme

The Learning & Performance Institute (LPI), a leading authority in learning efficacy, has given us thehighest designation of "Excellent". This comes as a result of a rigorous assessment that found that our development training offers real-world validation with top-rated materials, the highest standard of delivery, and a superb learning experience across its entire suite of Leadership & Professional Development courses.

ITIL Training Courses

Nexus Human are leaders in providing ITIL training courses. Our courses are delivered by certified trainers who replicate the classroom experience live online to keep you engaged and learning.

ITIL© 4 Foundation

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4.

ITIL© is the world's leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. .

What’s included

  • Live instruction with certified trainer
  • 6 month access to class recording
  • Training insurance included
  • This course will earn you 21 PDUs
  • This class includes an exam voucher

  • 4.6/5
  • 3 day course
  • Attend from anywhere
  • Live online

21 Jan 25

09:30 - 17:00

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1,350

18 Feb 25

09:30 - 17:00

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1,350

19 Mar 25

09:30 - 17:00

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1,350

14 Apr 25

09:30 - 17:00

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1,350

19 May 25

09:30 - 17:00

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1,350

25 Jun 25

09:30 - 17:00

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1,350

21 Jul 25

09:30 - 17:00

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1,350

20 Aug 25

09:30 - 17:00

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1,350

15 Sep 25

09:30 - 17:00

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1,350

15 Oct 25

09:30 - 17:00

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1,350

12 Nov 25

09:30 - 17:00

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1,350

08 Dec 25

09:30 - 17:00

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1,350

Private ITIL 4 Foundation with Exam

Schedule a Live Online or Face to Face course when and where you want it, click Enquire now for more details.

06 Nov 24

14:00 - 22:00

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1,541

18 Nov 24

14:00 - 22:00

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1,541

25 Nov 24

14:00 - 22:00

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1,541

02 Dec 24

14:00 - 22:00

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1,541

09 Dec 24

14:00 - 22:00

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1,541

06 Jan 25

14:00 - 22:00

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1,541

22 Jan 25

14:00 - 22:00

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1,541

27 Jan 25

14:00 - 22:00

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1,541

05 Feb 25

14:00 - 22:00

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1,541

12 Feb 25

14:00 - 22:00

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1,541

26 Feb 25

14:00 - 22:00

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1,541

03 Mar 25

14:00 - 22:00

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1,541

10 Mar 25

13:00 - 21:00

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1,541

19 Mar 25

13:00 - 21:00

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1,541

31 Mar 25

14:00 - 22:00

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1,541

09 Apr 25

14:00 - 22:00

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1,541

14 Apr 25

14:00 - 22:00

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1,541

28 Apr 25

14:00 - 22:00

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1,541

07 May 25

14:00 - 22:00

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1,541

14 May 25

14:00 - 22:00

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1,541

28 May 25

14:00 - 22:00

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1,541

04 Jun 25

14:00 - 22:00

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1,541

09 Jun 25

14:00 - 22:00

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1,541

23 Jun 25

14:00 - 22:00

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1,541

30 Jun 25

14:00 - 22:00

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1,541

07 Jul 25

14:00 - 22:00

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1,541

11 Nov 24

16:00 - 0:00

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1,541

16 Dec 24

16:00 - 0:00

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1,541

13 Jan 25

16:00 - 0:00

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1,541

17 Feb 25

16:00 - 0:00

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1,541

24 Mar 25

15:00 - 23:00

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1,541

23 Apr 25

16:00 - 0:00

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1,541

19 May 25

16:00 - 0:00

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1,541

16 Jun 25

16:00 - 0:00

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1,541

Duration

3 Days

18 CPD hours

Overview

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4.

Description

ITIL© is the world's leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs.

This class includes an exam voucher.

Topics

1 - ITIL 4 OVERVIEW

  • Introduction to ITIL
  • Key Concepts of ITIL
2 - The ITIL Framework
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
3 - The ITIL Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
4 - THE ITIL SERVICE VALUE SYSTEM (SVS)
  • Governance
  • The Service Value Chain
  • Continual Improvement
5 - Key ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
6 - Other ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices


Top

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Interact with our experienced and certified trainers during our live online classes.

Training insurance, free resit on Nexus Human courses

Free Resit Included

If the situation arises where training delegates fall ill or become unavailable, no need to worry, they can resit the course for free. Our Training Insurance covers you to sit the same public class within 6 months, if the case arises.

6 Month Access To Recording

Classes are recorded so that you don't miss a thing. You can go over the class again in order to enforce learning for up to 6 months after the training course has ended.

Instructor was very knowledgeable, was easy to understand and answered all of the questions I came in with.

Accenture

Nexus Human class

Amazing session, well planned and detailed, you were so quick to reply to questions and so calm and polite, which is so important Thank you

Student Testimonial

Sharon was very approachable and explained things very well

JC Decaux

Nexus Human class

A brilliant tutor - instruction carried out in understandable lingo and at a pace that could be followed.

Nexus Human student

The patience that Sharon had with everyone was excellent. The pace was also perfect. I would highly recommend this course to my colleagues.

Nexus Human student

Taking into account the virtual setting, the instructions were easily understood, with a very patient instructor

Nexus Human student

Very well explained and clarified understanding

Rashi

Nexus Human student