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Certified IT Specialist (CITS)

4.6 out of 5 rating Last updated 14/11/2024   English

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Click "Enquire" below to find out more about this course

Interested in available dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.


Duration

3 Days

18 CPD hours

Overview

After completion of the course the participant will be able to:
1. Provide guidance and implementation for IT strategy as set by senior IT and business management
2. Select and manage staff, implement training programs, career plan development and job rotation programs
3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
4. Provide guidance for developing, testing and implementing business applications
5. Manage and/or assist in IT project management
6. Design and implement service management processes for incident, problem and change management
7. Understand the need for business continuity and design the business continuity plan
8. Review and implement information security practices and controls
9. Assist and initiate risk management practices
10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands
11. Select strategies for information management
12. Measure and improve quality of IT services

Description

CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management.

IT Strategy
  • The need for Information Technology
  • Enterprise architecture
  • Service catalogue
  • Service level management
  • Sustainable development
IT Organisation
  • Personnel need
  • Roles and responsibilities
  • Sourcing
  • Selection process
  • Hiring staff
  • Managing staff
  • Career planning
  • Training / job rotation
  • Performance appraisal
  • Staff departures
Vendor Selection / Management
  • The importance of vendors
  • Vendor selection
  • Request For Information (RFI)
  • Request For Proposal (RFP)
  • Proposal evaluation
  • Vendor reference checks
  • Contract negotiation
  • Contract management
  • Vendor management
  • Re-compete vendors
Project Management
  • Methodologies
  • Project organisation
  • Starting up / initiating
  • Planning / initiation a project
  • Risk
  • Quality
  • Scope
  • Work / Product Breakdown Structure
  • PERT diagram / Gantt chart
  • Cost
  • Communication
Application Management
  • Software Development Life Cycle (SDLC)
  • Software Quality Assurance (SQA)
  • Requirements
  • Development
  • Testing
  • Adoption (implementation)
  • Maintenance
Service Management
  • Incident management
  • Problem management
  • Change management
Business Continuity Management
  • Standards and guidelines
  • Objectives
  • Context
  • Interested parties
  • Scope
  • Roles and responsibilities
  • Resources and competences
  • Awareness and communication
  • Documentation
  • Business Impact Analysis
Risk Management
  • Guidelines
  • Context establishment
  • Identification
  • Analysis
  • Evaluation
  • Treatment
  • Communication
  • Monitoring and control
Information Security Management
  • Standards
  • Confidentiality
  • Integrity
  • Availability
  • Controls types
  • Guideline for controls selection
  • Control categories
  • Information security awareness
  • Security incident response
Information and Knowledge Management
  • Information management
  • Data management
  • Information management - technologies
  • Business intelligence
  • Data management - technologies
  • Best practices in data governance
  • Pitfalls in data governance
Business Change Management
  • Business change
  • Frameworks, models and techniques
  • Needs identification
  • Cloud computing
  • Social media / digital marketing
  • Big data
  • Internet of Things (IoT)
Quality Management
  • Standards, guidelines and frameworks
  • Objectives
  • Activities
  • Services review
  • Customer feedback
  • Customer survey
  • Key Performance Indicators (KPI)
  • Metrics
  • Scorecards and reports
  • Quality register
Exam
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Additional course details:

Nexus Humans Certified IT Specialist (CITS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Certified IT Specialist (CITS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Certified IT Specialist (CITS) Course

Available Delivery Options for the Certified IT Specialist (CITS) training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the Certified IT Specialist (CITS) training provide?

The 3 day. Certified IT Specialist (CITS) training course give you up to 18 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

What is the correct audience for the Certified IT Specialist (CITS) training?

This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments.

Do you provide training for the Certified IT Specialist (CITS).

Yes we provide corporate training, dedicated training and closed classes for the Certified IT Specialist (CITS). This can take place anywhere in UK including, England, Scotland, Cymru (Wales) or Northern Ireland or live online allowing you to have your teams from across UK or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Certified IT Specialist (CITS) program.

The Certified IT Specialist (CITS) training takes place over 3 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Certified IT Specialist (CITS)?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for UK on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the Certified IT Specialist (CITS) training.

Yes, the discount code PENPAL5 is currently available for the Certified IT Specialist (CITS) training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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