Microsoft Certified:
Dynamics 365 Fundamentals (CRM)

Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities, and the automation of the sales, service and support lifecycles.

The certification could be a great fit for you if you'd like to:

• Understand the core capabilities across the Dynamic 365 customer engagement apps
• Validate your Dynamics 365 skills
• Validate your Dynamics 365 skills
Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level

It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.

Skills measured

• Describe Dynamics 365 Marketing
• Describe Dynamics 365 Sales
• Describe Dynamics 365 Customer Service
• Describe Dynamics 365 Field Service
• Explore the core capabilities of Dynamics 365 customer engagement apps

Prerequisites Exams/Certifications

• None

Required Exams / Courses

• MB-910T00: Microsoft Dynamics 365 Fundamentals