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ITS Devices

4.6 out of 5 rating Last updated 14/11/2024   English

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Duration

3 Days

18 CPD hours

Overview

Upon successful completion of this course, students should be able to: Perform Windows custom installation and upgrade, and subsequent configuration, including user account and desktop settings setup. Manage Windows applications and features, distinguish between peripheral connection types. Define cloud storage, manage file sharing and permissions, perform backup and restore, define data access and retention policies. Manage device security, both preventive and reactive. Troubleshoot operating systems, applications, and devices

Description

The Device Configuration and Management Course is a fundamental level course, aiming to prepare students for success in an IT Tech Support Specialist role. The course will equip students with the knowledge and skills to perform initial device setup and ongoing support to ensure smooth and secure operations of IT devices. Upon completion of the course, students should be able to independently install and configure Windows, manage applications and periphery, manage data on various types of storage, keep devices secure by taking preventive and reactive measures, and perform troubleshooting. The course prepares students for the Device Configuration and Management certification, which is one of the three certifications needed in order to receive an IT Tech Support Specialist credential, the other two certifications being Networking and Network Security.

Prerequisites

Experience with the Windows operating system and main Microsoft applications. Basic understanding of main peripheral connection types. Experience with basic data access, storage and sharing operations. Basic understanding of device security and the main security. threats. Basic understanding of device, operating system, and application troubleshooting.

Lesson 1: Windows Installation and Configuration

  • Skill 1.1: Install Windows using the default settings.

  • Skill 1.2: Configure user account options.

  • Skill 1.3: Configure desktop settings.

  • Skill 1.4: Manage accessibility settings.

  • Skill 1.5: Manage updates.


Lesson 2: Application and Peripheral Management

  • Skill 2.1: Manage applications and Windows features.

  • Skill 2.2: Compare and contrast capabilities of peripheral connection types.


Lesson 3: Data Access and Management

  • Skill 3.1: Describe cloud services.

  • Skill 3.2: Describe and configure file sharing and permissions.

  • Skill 3.3: Manage backup and restore.

  • Skill 3.4: Describe data access and retention policies.


Lesson 4: Device Security

  • Skill 4.1: Describe network firewall settings.

  • Skill 4.2: Describe user authentication.

  • Skill 4.3: Given an attack type, describe mitigation methods.

  • Skill 4.4: Manage User Account Control (UAC) settings.

  • Skill 4.5: Manage mobile device security.


Lesson 5: Troubleshooting

  • Skill 5.1: Perform troubleshooting tasks.

  • Skill 5.2: Troubleshoot operating system and application issues.

  • Skill 5.3: Troubleshoot device issues.

  • Skill 5.4: Troubleshoot device connections to networks and domains.

  • Skill 5.5: Troubleshoot peripheral device connections.

Additional course details:

Nexus Humans ITS Devices training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the ITS Devices course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the ITS Devices Course

Available Delivery Options for the ITS Devices training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
What certification does the ITS Devices training prepare you for?

The ITS Devices training course helps prepare you for the ITS Devices certification path.

How many CPD hours does the ITS Devices training provide?

The 3 day. ITS Devices training course give you up to 18 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

What is the correct audience for the ITS Devices training?

Designed for high school students and anyone looking to start their career in IT through the IT Tech Support Specialist role. Taking this certification course will prepare you to successfully perform functions such as installing and configuring Windows, and providing competent ongoing support to ensure efficient and safe device, systems, and data maintenance and management.

Do you provide training for the ITS Devices.

Yes we provide corporate training, dedicated training and closed classes for the ITS Devices. This can take place anywhere in UK including, England, Scotland, Cymru (Wales) or Northern Ireland or live online allowing you to have your teams from across UK or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the ITS Devices program.

The ITS Devices training takes place over 3 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the ITS Devices?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for UK on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the ITS Devices training.

Yes, the discount code PENPAL5 is currently available for the ITS Devices training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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