Module 1

• Overview of a UCCE with CVP Comprehensive Call Flow

Module 2

• ICM routing scripts to route calls to CVP VXML Server applications
• Passing data (e.g., global variables)
• Parsing and evaluating data returned
• Queueing
• Assigning data to send to Finesse.

Module 3

• Writing Call Studio scripts (applications)
• Prompting Callers using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting
• Menus
• Collecting and confirming caller input, such as account numbers, dates of birth, etc
• Working with variables Session data, Element data, Call data, Local data (CVP11)
• Introduction to retrieving data from back end systems:
• SQL Database interaction using the Studio Database element to select data
• Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service
• Playing audio to callers during back-end data retrieval
• Catch events
• Working with counters, decisions, math
• Introduction to javascript for substrings and string length
• Setting VoiceXML properties affecting the gateway
• Multi-Language applications

Module 4

• Working with Version Control

Module 5

• Implementing a Post Call Survey

Module 6

• Using the Studio Debugger to test applications within Studio

Module 7

• CVP Reporting Server and CVP CUIC Reports
  Best practices regarding naming elements and variables
  Configuring data to pass to the Reporting Server using OAMP
  Understanding Reporting Server tables
  Understanding the Application Summary CUIC reports

Module 8

• Administration covered throughout the course
• OAMP Operations Console to deploy applications to VXML Server
• Using Studio Documenter to print Visio-like diagrams of the application
• Configuring log file properties
• Using logs for debugging applications
• Administrative scripts for graceful updates or suspensions of the server
• Important log, debug, administration files

Module 9

• Cisco Courtesy Callback
• Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.

Additional course details:

Nexus Humans CVPD Scripting - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the CVPD Scripting - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the CVPD Scripting - Part 1 Course

Available Delivery Options for the CVPD Scripting - Part 1 training.

• Live Instructor Led Classroom Online (Live Online)
• Traditional Instructor Led Classroom (TILT/ILT)
• Delivery at your offices in London or anywhere in the UK
• Private dedicated course as works for your staff.

How many CPD hours does the CVPD Scripting - Part 1 training provide?

The 5 day. CVPD Scripting - Part 1 training course give you up to 30 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

What is the correct audience for the CVPD Scripting - Part 1 training?

Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments

Do you provide training for the CVPD Scripting - Part 1.

Yes we provide corporate training, dedicated training and closed classes for the CVPD Scripting - Part 1. This can take place anywhere in UK including, England, Scotland, Cymru (Wales) or Northern Ireland or live online allowing you to have your teams from across UK or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the CVPD Scripting - Part 1 program.

The CVPD Scripting - Part 1 training takes place over 5 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the CVPD Scripting - Part 1?

Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for UK on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.

Is there a discount code for the CVPD Scripting - Part 1 training.

Yes, the discount code PENPAL5 is currently available for the CVPD Scripting - Part 1 training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.