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Certified Data Center Facilities Operations Manager (CDFOM)

4.6 out of 5 rating Last updated 21/07/2024   English

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16 Sep 24 Enquire Book
08:00 - 16:00 Live Online 2,050
06 Nov 24 Enquire Book
08:00 - 16:00 Live Online 2,050

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Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.


3 Days

18 CPD hours


After completion of the course the participant will be able to:
Perform the needs analysis translating business requirements to data center services
Set-up and manage the data center operations team
Implement and monitor safety- and security practices
Identify a suitable maintenance program for the data center facility and its equipment
Select the appropriate policies and procedures required for data center operations
Monitor the data center availability, capacity and capability
Manage and implement basic data center projects
Set-up and implement an environmental sustainability program
Select an appropriate back-up site to support organizational resilience
Identify and respond to risk in the data center
Manage and support the document life cycle
Create a basic budget proposal
Select and manage vendors and measure their performance
Manage data center assets


Managing the facilities of today's high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.

Service Level Management
  • Service Level Management
  • Needs analysis
  • Capability assessment
  • Service portfolio
  • Service catalogue
  • Service Level Agreements (SLAs)
  • Availability measurement
  • Data points in SLA
  • Service reporting
  • Complaint procedure
  • Customer satisfaction measurement
  • Service Improvement Process (SIP)
  • SLA content
The Data Center Organization
  • Operational issues
  • Organization chart
  • Roles and responsibilities
  • Skills matrix
  • Contingency / backup roles
  • Shift management
  • Performance management
  • Career development
  • Training and assessment
  • Job rotation
  • Succession planning
  • Disciplinary program
Managing Safety & Statutory Requirements
  • Safety policies and regulations
  • Occupational Health and Safety (OH&S)
  • Safety awareness training
  • Permit to Work (PTW)
  • Lock-out / Tag-out
  • Personal Protective Equipment (PPE)
  • Testing and tagging of equipment
  • Emergency preparedness and response
  • Reporting of safety issues
  • Reviews / internal audit / external audit
Managing Physical Security
  • Security policies and procedures
  • Security standards and guidelines
  • Security staff
  • Security awareness
  • Security incident management
  • Disciplinary program
  • Reviews, internal and external audits
Facilities Management
  • Maintenance policies and procedures
  • Various maintenance programs
  • Outsourcing of maintenance activities
  • Maintenance contract options
  • Warranty
  • Maintenance schedule
  • Service situations
  • Spart part management
  • Contamination control
Data Center Operations
  • Policies and procedures for data center operations
  • Service operations and the daily data center operations
Monitoring / Reporting / Control
  • Monitoring requirements
  • Escalation procedures
  • Reporting
  • Trend analysis
  • Reviews
Project Management
  • Project management
  • Project organization
  • Project manager
  • Project phases
Environment Sustainability
  • The importance of sustainability
  • Sustainability policies
  • Environmental management
  • Power efficiency indicators -
  • Waste management -
  • Water management
  • ICT utilisation management
  • Environmental performance measurements
  • Renewable energy factor (REF)
Organizational Resilience
  • Business continuity
  • Data center facility options
  • Business Impact Analysis
  • Type of facility
  • Human resources
  • Facility, equipment and consumables
Governance, Risk and Compliance
  • Management commitment
  • Coordination, collaboration and integration
  • Compliance
  • Risk management
  • Document management
  • Financial management
  • Vendor management
  • Asset management
Additional course details:

Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Certified Data Center Facilities Operations Manager (CDFOM) Course

Available Delivery Options for the Certified Data Center Facilities Operations Manager (CDFOM) training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the Certified Data Center Facilities Operations Manager (CDFOM) training provide?

The 3 day. Certified Data Center Facilities Operations Manager (CDFOM) training course give you up to 18 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

What is the correct audience for the Certified Data Center Facilities Operations Manager (CDFOM) training?

The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.

Do you provide training for the Certified Data Center Facilities Operations Manager (CDFOM).

Yes we provide corporate training, dedicated training and closed classes for the Certified Data Center Facilities Operations Manager (CDFOM). This can take place anywhere in UK including, England, Scotland, Cymru (Wales) or Northern Ireland or live online allowing you to have your teams from across UK or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Certified Data Center Facilities Operations Manager (CDFOM) program.

The Certified Data Center Facilities Operations Manager (CDFOM) training takes place over 3 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Certified Data Center Facilities Operations Manager (CDFOM)?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for UK on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the Certified Data Center Facilities Operations Manager (CDFOM) training.

Yes, the discount code PENPAL5 is currently available for the Certified Data Center Facilities Operations Manager (CDFOM) training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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